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ABOUT
What is JustFab?
JustFab is a personalised shopping experience that gives you access to celebrity stylists and their hottest picks. Every woman deserves to have the season's latest trends and style expert advice regardless of her location, schedule or budget, so we've combined the convenience of online shopping with the luxury of having a personal shopper.

Our team of style experts keep you on trend by handpicking a selection of gorgeous accessories every month based on your personal style. You'll get the season's hottest shoes, bags and more for a fabulous value! It's free to join and there's no obligation to buy. Delivery & returns are always free and exchanges are a breeze.
How Does JustFab Work?
How to Join:
  1. Take a Short Style Quiz:
    Create a style profile to help our stylists get to know you better.

  2. Get a Personalised Boutique:
    New shoes and handbag options are handpicked for you each month.

  3. Go Shopping!
    Buy what you love - Every JustFab style is only £35 with free delivery & returns!

JustFab VIP Membership Programme
Once you make your first purchase, you're automatically enrolled in our free VIP membership programme.
As a VIP, you'll receive members-only pricing of £35 as well as other private perks.

VIP Member Perks:
  • Styles starting from just £35
  • Quality shoes, handbags and more, designed in Los Angeles by industry experts
  • FREE delivery & returns
  • Easy exchanges
  • Customised picks curated by stylists just for you
  • No obligation to buy. Skip any month and cancel any time
  • Access to private sales and exclusive promotions
  • Earn points towards free shoes

How the VIP Programme Works:
  1. Get a Personalised Boutique on the 1st of Every Month
    Receive new styles handpicked for you by our stylists each month.

  2. Visit Your Boutique by the 5th of Each Month
    Log in to your Boutique and check out your new selections by the 5th of each month.
    Browse and buy your favourites. Each JustFab style is only £35 (save up to 50% as a VIP!).

  3. No Obligation to Buy. Just Skip the Month to Avoid a Membership Charge.

Skipping the Month
If you're not ready to make a purchase, simple Skip the Month by the 5th and you will not be charged.
You can skip as many months as you'd like.

Membership Charge
If you don't make a purchase or Skip the Month by the 5th, you will be charged £35 for a member credit on the 6th.
Each member credit can be redeemed for 1 style, so use it to shop later.

Pay As You Go
If you're not ready to commit to a VIP membership, you can choose to be a Pay As You Go member, where you have access to a great selection of the hottest styles at retail prices of £49-89, free delivery & returns and don't have worry about skipping the month.

Do I have to sign up to buy something?
Yes, to buy something from JustFab, you need to create an account with us. All you have to do is take a quick and fun Fashion Personality Quiz, which will allow our stylists to understand your personal style and tailor your Boutique for the best possible recommendations.
Do I have to sign up to buy something?
Yes, to buy something from JustFab, you need to create an account with us. All you have to do is take a quick and fun Fashion Personality Quiz, which will allow our stylists to understand your personal style and tailor your Boutique for the best possible recommendations.
What is Pay As You Go?
Pay As You Go members get access to the season's hottest styles handpicked to fit their fashion sense for £49-£89 each. They can buy the styles they want, when they want with no need to skip the month. Delivery & returns are always free and exchanges are a breeze.
What brands do you carry?
We work with industry insiders to design our own styles based on the season's biggest trends. We work with the makers of Marc Jacobs, Steve Madden, Aldo and Nine West to provide you with styles made from high quality materials. By going directly to the source, we are able to offer shoes you'd normally pay £80-£120 for at a fabulous price. We also bring in specialty items and collections for our members throughout the year, such as Abbey Dawn by Avril Lavigne.

The JustFab VIP Programme
How does the JustFab VIP Programme work?
  1. Shop Your Boutique
    Receive new styles on the 1st of every month. Browse and buy your favourites!

  2. Skip The Month
    If nothing catches your eye, simply click the Skip This Month button in your Boutique by the 5th.

  3. Didn't Buy or Skip? Receive a Credit
    If you do not make a purchase or choose to Skip the Month by the 5th, you'll be charged £35 for 1 member credit on the 6th.
    Each member credit can be redeemed for 1 style valued at £35, so use it to shop later.
How do I become a VIP Member?
You're automatically made a VIP Member when you make your first purchase, and if you choose not to checkout as a Pay As You Go member. As a VIP, you'll receive members-only pricing from £35 per style, as well as other private perks. Learn more about the VIP Programme.
Do I have to purchase an item every month?
No, there is no obligation to buy. Pay As You Go members can purchase the styles they want, when they want.
For VIPs, as long as you choose to skip the month by the 5th, you won't be charged anything.
How do I skip the month?
Simply visit your Boutique between the 1st and 5th of the month and click the Skip This Month button.

Skip the Month
You won't be charged and no member credit will be generated for you. If you have a change of heart and would like to make a purchase later, you can visit your Boutique at any time and make a selection even after you've skipped the month.
You can only skip the month by visiting your Boutique. At this time, customers aren't able to skip the month via voicemail or email.
Why have I been charged £35 on the 6th of the month?
Once you've made your first purchase with us using the VIP option at checkout, you automatically become a VIP member. If you do not make a purchase or choose to click Skip This Month in your Boutique by the 5th of each month, you are automatically charged £35 on the 6th, and a member credit is generated for you. You can use this credit to redeem any style worth £35 at any time. To avoid future charges, just remember to either buy something or click Skip This Month in your Boutique by the 5th of the month. Remember, there's never any obligation to buy something every month. Learn how to skip the month.
Can I cancel my JustFab VIP membership?
You may cancel your JustFab VIP Membership at any time. There is absolutely no cancellation fee. If you would like to continue receiving selections, then just skip the month by clicking Skip This Month in your Boutique between the 1st and the 5th of the month. You won't be charged and no member credit will be generated for you. If you no longer want to skip the month, then call our Fashion Consultants on
0800 433 4114 Mon-Fri 8:00AM to 8:00PM to cancel your VIP Membership. You can continue to shop at JustFab.co.uk as a Pay As You Go member.

Shopping on JustFab
When will I get to see the first selections in my Boutique
and how will they be presented to me?

Once you take the Fashion Personality Quiz and complete your registration, our stylists will start customising your collection of shoes and handbags. You'll receive an email inviting you to log into your account to check out your first Boutique within 24 hours. Your selections along with images and descriptions of the styles will appear in the My Boutique section of your JustFab account. If you see an item (or items) you must have, simply follow the easy instructions to make a purchase.
What if I don't like my selections?
If nothing in your personalised Boutique catches your eye, then request new styles by clicking the Send Me New Options button. Simply fill out the request form to help our stylists determine what you'd like to receive. Then they'll head back into the JustFab wardrobe to find styles that match your request. You'll receive an email when your new selections are available. Please allow up to 48 hours.
How do I know which size to order?
All sizes stated on the site are UK sizes. As our shoes are US designs, they run a little on the narrow side. We recommend going up half a size for flats and a whole size in heels if you have wider feet.
I've ordered a UK 5 shoe. Why does it say 7 at the bottom?
Don't worry, you haven't been sent the wrong shoes. As our shoes are US designs, they have US sizes printed on them, which are 2 sizes larger than UK sizes e.g. UK 5 = US 7.

Orders & Payments
When am I charged for my purchase?
Your card is charged as soon as you place an order.
What type of payments do you accept?
JustFab accepts PayPal, all major debit and credit cards, including Visa, Master Card and American Express. We cannot accept personal cheques or money orders.
Is it safe to pay with PayPal or credit card?
It's completely safe to order online. We work with Adyen, one of the most secure online ordering and payments systems, which uses the highest level of global certification from Visa and MasterCard regarding data security. Your payment details are kept completely secure and we don't store any of it on our system. Learn more about Adyen's security features.
Can I pay with a different card?
Yes, you can change your payment card details any time by clicking 'Edit' in the Credit Card information at Checkout.
Can I change/cancel my order?
No, our warehouse processes orders immediately, and we are unable change or cancel any orders once they are placed. If you've changed your mind, you can choose to refuse the package once it arrives at your door.

DELIVERY, EXCHANGES & RETURNS

What is your returns & exchange policy?
If for any reason you are not satisfied with your selection, you can exchange it for another style, or return it for a credit or full refund FREE of charge.

For exchanges/returns for a credit, arrange your return online through your Order History.
For returns for a full refund, please contact us to obtain a RMA.

We accept returns up to 30 days from date of receipt for items that are in new, unused condition and have all of the original packaging intact.

Visit our Delivery & Returns page for more information about our delivery and return policies, and information on how to arrange an exchange/return.

How much is delivery?
All orders £35 & over sent via standard delivery to destinations within the UK are delivered FREE of charge. There is a £3.95 delivery charge for items below £35. Please allow 2-6 working days for delivery. Express delivery (2-3 working days) is also available for orders £35 & above at a charge of £3.95.
Where do you deliver to?
We deliver to any destinations within the UK, including Jersey and Scotland. At the moment, we do not offer international delivery.
You may also wish to visit our sister sites in the following countries:
When can I expect my order to arrive? Can I track my order?
Orders are typically processed within 3 working days. As soon as your order is dispatched, you will be provided with a tracking number via email so you can track the status of your parcel. Please allow 2-6 working days for regular delivery and 2-3 working days for express delivery. .
I've missed a returns pickup. Can I arrange another collection?
We'll gladly arrange another pickup with your returns provider. To book another collection, please email us or call our Fashion Consultants on 0800 433 4114, Mon-Fri 8:00AM to 8:00PM.

Credits, Rewards & Referrals
Have you got a rewards programme?
Earn points towards free shoes:
All you need to do to earn points is to buy something. Every £1 you spend gives you 1 point. You need 350 points to turn it into a free member credit worth £35, which you can redeem on anything you like on the site.

Invite your friends:
Invite 2 friends to join JustFab, and when they make a purchase, you get a free member credit.
I love JustFab! Can I refer my friends?
Yes. When you refer 2 friends and they both make a purchase, you get a credit worth £35, which you can redeem anything you like on the site. Visit our Invite Friends page.
How do I use my JustFab member credit?
Each member credit is worth £35, so you can use it to redeem anything you like on the site. Your credit will automatically apply at checkout when you next make a purchase. Remember, there are no expiry dates on credits, so you can use them whenever you like - whether it's a little treat or a fashion emergency!
Can I use my credits to redeem an item from the Luxe collection?
You can use a credit towards the purchase of any Luxe item, and pay the remainder by card. You can also use multiple credits to buy one Luxe item. E.g. you can use 2 member credits to buy an £84 item, and pay the difference by card.