Delivery and handling charges are based on your subtotal order amount, calculated after applicable discounts. Rates are calculated as follows:
|Subtotal Amount||Delivery Charge|
|£35 and over||
FREE via standard delivery
£3.95 via express delivery
|Under £35||£3.95 via standard delivery
5-7 working days
We deliver to any destination within the UK, including Northern Ireland, the Scottish Highlands & Islands, the Channel Islands and the Isle of Man. There’s no surcharge for delivery to outlying areas.
We do not offer delivery outside the UK. Express delivery is not available to the Channel Islands.
As soon as your item is dispatched, you’ll be provided with a tracking number via email. You can also find your order details and tracking information on the Order History tab within the My Account section.
RETURNS & EXCHANGES
If for any reason you are not content with your items, we will gladly accept returns and exchanges. We offer 3 free return options: (1) return for JustFab membership or store credit; (2) exchange for another item; (3) return for a full refund.*
Items returned for an exchange or JustFab credit
You have 30 days from the date of receipt to return the item. Please allow up to 14 days for your credit to reflect on your account. Some items purchased through special promotions may be final sale, and therefore, not eligible for exchanges (please refer to promotion disclaimers for the terms of each offer).
Items returned for a full refund
You have 14 days from the date of receipt to return the item. We will reimburse you using the same method of payment you used for your purchase. Please allow up to 5 working days for your refund to reflect on your statement.
PRODUCT RETURNS GUIDELINES
Items must be in new, unused condition in their original packaging. We recommend trying on shoes on a carpeted surface to prevent scuffs and scratches. Handbags, jewellery and accessories must be returned with all pieces included and intact, and earrings unworn. Apparel must also be returned unworn, with all tags still attached.
HOW TO BOOK YOUR RETURN:
For ParcelShop Drop-Offs without a pre-printed label
PREPARING THE PARCEL:
Ensure your parcel is securely packaged with the outer packaging fully in tact:
TRACKING THE PARCEL:
Hermes website return via Courier or ParcelShop provide you with a tracked return service so you can see where your parcel is on its journey back to JustFab. Here’s some guidance for how you can track your parcel.