Terms & Conditions

Terms and conditions

Welcome to JustFab.co.uk! With our terms and conditions, we want to inform you exactly about the details of the use of our website, about the memberships at JustFab and the purchase of sports fashion and other fashion and lifestyle products at JustFab.
In order for you to get an overview of the most important points in the terms and conditions, we have made a brief summary. Please note: This brief summary does not replace the terms and conditions which set out the whole of our contractual relationship between you and JustFab.

  • Our offer is aimed exclusively at consumers resident or domiciled in the United Kingdom. If you are resident in another country please navigate to the correct terms and conditions that apply to you by clicking here.
  • When you sign up for an account on JustFab.co.uk, you sign up for a free basic membership that allows you to benefit from our monthly outfit suggestions and enables you to place orders for products at JustFab.co.uk.
  • If you decide to become a VIP member during the process of ordering items at JustFab.co.uk, the following applies:
    • Your VIP membership obliges us to send you monthly outfit suggestions tailored to your preferences at preferential conditions. In return, you agree to pay the established monthly VIP membership fee in the amount advertised on our website each month.
    • You can Skip your VIP membership until the 5th of each month for the month in question via the corresponding function in your member account (as defined and specified in »Sections 5.3 and 5.4). We will also not charge the agreed VIP membership fee if you Shop until the 5th of each month (as defined and specified in »Sections 5.3 and 5.4) in which case you will not be charged the VIP membership in respect of that month. We will also not charge the agreed VIP membership fee if you Shop before the 5th of each month (as defined and specified in »Sections 5.3 and 5.4). Important: if you do not Skip your VIP membership or if you do not Shop before the 5th of a month, the agreed VIP membership fee will be charged to your specified payment method and you will receive a credit for that amount credited in your member account. Redeem this credit against a purchase of items on JustFab.co.uk.
  • The basic membership and/or VIP membership can be terminated at any time as set out in »Sections 4.4 and 5.5 respectively.

Please read the following terms and conditions carefully before using our website, signing up for a membership, or making any purchases on our website. You can also print them out using the print function of your browser or download them here as a PDF file and save them on your PC. If you have any questions, please contact us!

Content Overview

  1. Scope of these Terms and Conditions
  2. General information about the use of JustFab
  3. Registration on JustFab as a basic member
  4. JustFab basic membership: contract content, performance, rights and obligations
  5. JustFab VIP membership: contract content, performance, rights and obligations
  6. JustFab Credits: acquisition, redemption, validity
  7. Purchase of Products
  8. Storage and availability of a copy of the Terms
  9. Prices, shipping costs, price adjustment
  10. Availability, delivery, and shipping
  11. Payment of the purchase price and payment of Products
  12. Retention of title
  13. Cancellation of / changes to a Purchase Contract
  14. Liability
  15. Intellectual property rights
  16. Reservation of right to change
  17. Governing law and Jurisdiction
  18. Miscellaneous

1. Scope of these Terms and Conditions

1.1. JustFab.co.uk is an online service ("JustFab") provided by TechStyle Fashion Group Ltd, a company registered in England and Wales under company number 12716082 and with its registered office at 210 Euston Road, London NW1 2DA ("we", "us", "our", “JustFab”). For any comments and remarks, you can contact us at the above address or by e-mail at support@justfab.co.uk or by phone on 020 3695 3830 (charged at your local rate).

1.2. These Terms and Conditions ("Terms") apply to the website under the domain www.justfab.co.uk. The Terms constitute the contractual basis between you and us for your use of JustFab and regulate (1) your general use of JustFab, (2) any membership you have with us and (3) your purchase of sports fashion and other fashion and lifestyle products from JustFab ("Products").

The use of JustFab as a member as well as the purchase and shipment of Products are exclusively based on and governed by these Terms. You can save or print the Terms as a PDF. Once you have placed an order, we will send them to you by e-mail. The current version of the Terms is available online at JustFab.co.uk.

2. General information about the use of JustFab

2.1. In order to purchase Products from JustFab, you have to register as a basic member (see »Sections 3 and 4). You can also sign up for a VIP membership, which allows you, among other things, to purchase Products at exclusive conditions (see »Sections 5 and 6)

2.2. JustFab is aimed exclusively at consumers resident or domiciled in the United Kingdom. You are a consumer if you are an individual acting for purposes that are wholly or mainly outside of your trade, business, craft or profession.

2.3. The contract language is English.

Basic membership and VIP membership

3. Registration on JustFab as a basic member

3.1. After completing the integrated lifestyle quiz on our website and following the click through steps using the registration function, you can submit a request to enter into a basic membership on JustFab. If you register for a membership, you will be asked to provide certain information (such as your email address) and to create a password, as part of our security procedures. You must treat such password as confidential and you must not disclose it to any third party. If you know or suspect that anyone other than you knows your account login details, you must immediately notify us.

3.2. You may only register if you are at least eighteen (18) years old.

3.3. We accept your membership request by activating your member account using the details that you provided at the registration function stage. The creation of a member account creates a contract between you and us for the use of JustFab based on and governed by these Terms.

3.4. You shall have no right to activation of a member account and we reserve the right to decline any offer for membership without needing to provide reasons for such decline. Furthermore, we reserve the right to delete multiple registrations.

4. JustFab basic membership: contractual content, performance, rights and obligations

4.1. On the basis of the basic membership you can purchase Products at JustFab under conditions for basic members. You cannot purchase Products at JustFab without a basic membership or a VIP membership (see »Sections 5 and 6).

4.2. We undertake to present Products from our current collection that are tailored to your fashion taste on the first of the month.

4.3. You are obliged to keep your personal data on your member account always up to date so that we can perform the necessary services to ensure that your membership works smoothly. We inform you in detail about the use of your personal data in our »Data Protection Policy.

4.4. The basic membership has no minimum term and can be terminated by you at any time without notice either within your account or by contacting us at support@justfab.co.uk or on 020 3695 3830. Further details on the termination of your basic membership (expiration, contact data, etc.) are explained in our »help pages. If you cancel your basic membership as contemplated under this Section then your access to your JustFab account will be terminated but these Terms will nevertheless continue to apply to and govern any purchases for Products that you have made on JustFab. We may need a reasonable period of time to action your cancellation, but once your basic membership has been cancelled, you will not be able to make further purchases in the future on JustFab without an active basic membership or a VIP membership (see »Sections 5 and 6).

5. JustFab VIP membership: contractual content, performance, rights and obligations

5.1. In addition to your basic membership, you can become a VIP member by signing up for a paid VIP membership during the ordering process. You formalise the VIP membership at the same time as you purchase Products, and such VIP membership is governed by the terms and conditions that apply to VIP members under these Terms. You will be required when concluding an order for a VIP membership to provide and store the details of your chosen payment method on your membership account – you agree that this payment method can be charged by us in accordance with these Terms and in particular as set out in »Sections 5.3 and 6.

5.2. The VIP membership provides you with extended features and benefits: You can order Products reserved for VIP members only or purchase Products at exclusive conditions (e.g. at an earlier time or at a lower price). If you enter into a VIP membership, you will also receive – if applicable based on your separate consents that we request from time to time in accordance with our »Data Protection Policy, emails, newsletters, special offers and other updates to further enhance your shopping experience.

5.3. By signing up for a VIP membership, you agree each month to either:

(i) pause your VIP membership pursuant to »Section 5.4 by the 5th of each month (“Skip”). If you just log in to your account between the that month and click "Skip The Month"then you will not be charged for the VIP membership fee for month. You can Skip as many months as you want, provided that you follow the correct process as set out here.

or

(ii) purchase with or without redeeming a VIP member credit (“Credit”) any Product from us by no later than the 5th of each month ("Shop")

or

(iii) pay the agreed monthly VIP membership fee in the amount advertised on our website here each month. For the avoidance of doubt - if you do not Skip or Shop we will charge your payment method for the agreed VIP membership fee on the 6th day of the month. This amount will be deposited as a Credit in your member account for future purchases on JustFab. Detailed information about the Credit and the redemption of a Credit can be found under »Section 6.

5.4. If you do not want to be charged for the agreed VIP membership in a specific month and thus, want no Credit to be debited to your member account, you can pause your VIP membership for the respective month by 'Skipping' via a corresponding function in your user account (e.g. "Skip now") or by Shopping at the latest by the 5th of each month. For the following month you have to make a new decision. You can Skip as often as you like.

5.5. The VIP membership runs for an indefinite period and can be terminated by you at any time within your account or by contacting us at support@justfab.co.uk or on 020 3695 3830. Further details on the termination of your VIP membership (expiration, contact details, etc.) are explained on our »help pages.

5.6. If you cancel your VIP membership in accordance with Section »Section 13a and choose to continue in a basic membership, your Credits will remain on your basic membership and you can still Shop with these. If you cancel both your VIP membership and your basic membership, your Credits will be cancelled and you will not be able to redeem, spend or Shop with these following your cancellation. You will be notified at the point of cancellation if your cancellation will result in the loss and deletion of Credits, and you will have the option at that point to Shop to use those Credits prior to activating your cancellation.

6. JustFab Credits: acquisition, redemption, validity

6.1. If you do not Skip or Shop in a month according to »Section 5.4, we will charge your specified payment method with the agreed VIP membership fee. You will then be credited with a Credit in that amount on your member account. These Credits are electronically available means of payment for Products on JustFab; a Credit does not have a cash value and cannot be redeemed or exchanged for cash. For more information on how to use your Credits for a Shop at JustFab, please click here.

6.2. If you choose to Shop and pay in Credits, then any refund to which you might be entitled to under applicable law - in relation to that Shop - will be refunded in Credits (not cash).

6.3. You can check how many Credits you have available as a VIP member in your Account at any time. PLEASE NOTE: Credits that have been accrued but not used for can expire and can be deleted from your account. We will always send you a notification prior to such deletion, to provide you with a reasonable opportunity to use the expiring Credits before they are deleted from your account.

6.4. Credits are not transferable to any other person.

6.5. Nothing in these Terms affects your statutory rights.

Orders, delivery and return of Products

7. Purchase of Products

7.1. If you place an order of Products and we accept that order, a binding standalone purchase contract (“Purchase Contract”) between you and us is concluded in the manner described in the following provisions.

7.2. The images of the Products on the JustFab site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. The packaging of the Products may vary from that shown in images on the website.

7.3. The presentation of the Products on our website is not a legally binding contract offer on our part, but only a non-binding invitation to you to order Products. Only when you order a Product you submit a binding offer to conclude a Purchase Contract for this Product by clicking on the order button.

7.4. On the website where you can submit your order by clicking the order button, we summarise the content of your order again. This allows you to check the entries and, if necessary, correct input errors by using the navigation buttons of your Internet browser or corresponding navigation functions on our website to switch to the webpage on which your information was recorded. You are responsible for ensuring that your order is complete and accurate. The order process is available in English. You can also cancel the order process at any time by closing the internet browser.

7.5. An automatically generated confirmation of receipt after sending the order, which we can combine with an order confirmation, is not yet an acceptance of the offer but simply an acknowledgement of your order. If we accept your order, we will send a confirmation of this Purchase Contract by e-mail. Each order, if accepted, constitutes a separate Purchase Contract between you and us. If we cannot accept your order, we will inform you of this. If your order is rejected and you have signed up for a VIP membership as part of that order, your VIP membership will automatically be converted to a basic membership after the rejection. Of course, you are welcome to become a VIP member again at any time by placing another order to purchase the VIP membership again in the context of your order of Products, under the conditions offered only to VIP members.

7.6. In order to give as many members as possible the opportunity to order the Products, we only accept orders that include usual household quantities.

8. Storage and availability of the Terms

8.1. This version of the Terms can be printed out, saved or downloaded here as a PDF and saved on your PC or mobile device using the appropriate functions of your browser. In addition, you will receive them from us after completion of your order in an e-mail in which, in accordance with the legal requirements, the content of the order is once again reproduced. You can also print or save this e-mail. Finally, we store your order in your member account. You can access it there after logging in.

8.2. You can read the current Terms at any time on our website. If your order has been placed some time ago and the Terms have been changed in the meantime, the version of the Terms in the e-mail sent after the order has been placed shall apply to you, unless we have effectively agreed changes to this version with you in the meantime. Then the amended version shall apply. We will be happy to send you the original version of the Terms that applies to you by e-mail upon request.

9. Prices, shipping costs, price adjustment

9.1. The prices stated at the time of ordering the Product apply, which differentiate between the prices for basic members and VIP members. If you activate your VIP membership with the order, the prices of the VIP membership are already valid for you. The indicated prices include the legal sales tax and other price components. In addition, there are costs for packaging and delivery, unless free delivery has been agreed and these are all displayed on the website and again at the checkout.

9.2. We reserve the right to adjust the cost of the monthly VIP membership fee after conclusion of the contract if the procurement or provision costs ("Total Costs") attributable to the price for the VIP membership in the United Kingdom market increase due to changes in market conditions and we are unable to compensate for this increase when balancing it against declining other cost factors ("Total Cost Increase"). We may only adjust the price of the VIP membership to an amount necessary to offset a Total Cost Increase, but not to generate additional margin. We can only effect a price increase once per calendar year. We also agree to pass on reductions in Total Costs to you. Our assessment basis for the calculation of Total Costs are changes in the following cost elements, whereby the weighting of the individual cost element for the calculation of our Total Costs decreases from left to right: government-imposed fees, levies and taxes (excluding value-added tax), tariff wages, stock exchange prices, changes in import duties and costs for the technical provision and distribution of our services. In addition, we reserve the right to adjust the price of the VIP membership fee (i) in the event of an increase in the statutory value-added tax applicable to the price of the VIP membership (and are obliged to reduce the price in the event of a reduction thereof) or (ii) in the event of a significant change in the consumer price index of the Office for National Statistics in accordance with the significant changes; a significant change is deemed to be an increase of 0.5 percentage points or more compared to the same period of the previous year.

9.3. Price changes pursuant to »Section 9.2 shall apply at the earliest [thirty (30)] days after the date of our e-mail notification to your last registered e-mail address. Your right to terminate the VIP membership according to »Section 5.5 remains unaffected.

10. Availability, delivery and shipping

10.1. The Products offered by us have a delivery time of approximately five days,unless we explicitly state otherwise at the beginning of the order process or in your order confirmation.

10.2. Unless otherwise agreed during the ordering process, we deliver Products only to addresses within the United Kingdom.

10.3. If our supply of the Products is delayed by an event beyond our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

10.4. If no one is available at your address to take the delivery of the Products, we will leave you a note informing you on how to rearrange delivery or collect the Products from a local depot. If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

11. Payment of the purchase price and payment of Products

11.1. The purchase price is due immediately unless a later payment date has been agreed prior to order confirmation.

11.2. For the payment of the purchase price we offer different payment methods, which are displayed at the beginning of the order process. You can choose between these payment methods during the order process or when activating your VIP membership. If you have Credits on your account, you may also redeem these at checkout as a way of payment for these Products.

12. Retention of title

A Product shall remain our property until the full payment of the purchase price.

Cancellation and refunds

13. Cancellation of / changes to an individual Purchase Contract for Products

13.1. Each time that you place an order for Products, you enter into a Purchase Contract with us. You have a legal right to change your mind and cancel the Purchase Contract between you and us within fourteen (14) days of delivery of your Products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail below. Please note that the right to change your mind does not apply to any bespoke Products that you purchase from us (i.e. Products that we create to your specification or are clearly personalised).

13.2. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products falling under that individual Purchase Order. You may cancel the Purchase Contract in respect of all Products delivered or in respect of certain of the Products only. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your Purchase Contract.

13.3. To exercise the right to cancel, you must inform us of your decision to cancel the Purchase Contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact support@justfab.co.uk or contact us by phone on 020 3695 3830 (local rate). You may use the following model cancellation form but you are not required to do so:

Model Cancelation Form

To: TechStyle Fashion Group Ltd, 210 Euston Road, London NW1 2DA

E-mail address: support@justfab.co.uk

I/We(*) hereby give notice that I/We(*) cancel my/our (*) contract for the supply of the following services (*) Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable

13.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

13.5. We will send you an acknowledgement of receipt of your notice to cancel by email.

13.6. If you cancel a Purchase Contract with us, we will reimburse you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us and for any deductions permitted under »Section 13.9) relating to the Products in question.

13.7. We will make the reimbursement without undue delay and not later than: (a) fourteen (14) days after the day we receive back from you any Products supplied; or (b) (if earlier) fourteen (14) days after the day you provide evidence that you have returned the Products; or (c) if there were no Products supplied, fourteen (14) days after the day on which we are informed about your decision to cancel the Purchase Contract.

13.8. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

13.9. We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.

How to return Products

13.10. If you wish to exercise your rights to a refund under this section, you must return those Products to us. We will pay the costs of return provided that you use the free return methods that we offer on the website at »Shipping & Returns.

If for any reason you are not content with your items, we will gladly accept returns and exchanges. We offer 3 free return options: (1) return for JustFab membership or store credit; (2) exchange for another item; (3) return for a full refund.*

Items returned for an exchange or JustFab credit You have 30 days from the date of receipt to return the item. Please allow up to 14 days for your credit to reflect on your account. Some items purchased through special promotions may be final sale, and therefore, not eligible for exchanges (please refer to promotion disclaimers for the terms of each offer).

Items returned for a full refund You have 14 days from the date of receipt to return the item. We will reimburse you using the same method of payment you used for your purchase. Please allow up to 5 working days for your refund to reflect on your statement.

 

13.11. Otherwise, you can post Products back to us at the following address, at your own cost and risk: TechStyle Fashion Group Ltd,
210 Euston Road,
London NW1 2DA

Refund payments

13.12. We will make the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of the reimbursement. This means that if you redeemed Credits to place your order (instead of paying using a payment card), your will be refunded in Credits. In the case of Credit reimbursements, a Credit will be debited to your member account.

Other refunds

13.13. You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms please contact our Customer Services Team to request a replacement or refund.

13.14. We are under a legal duty to provide you with Products that are in conformity with the terms applying to your Purchase Contract. Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

13a. Cancellation of / changes to an individual Purchase Contract for Products

13a.1. Subject to Section 13a.3, as a consumer resident in the United Kingdom, you have the right to cancel your VIP membership contract within fourteen (14) days without giving any reason. The cancellation period will expire after fourteen (14) days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us by e-mail at support@justfab.co.uk or by telephone from Monday to Sunday from 9.00 am to 6.00 pm under the telephone number 020 3695 3830 (charged at your local rate). You may use the following model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Model Cancelation Form

To: TechStyle Fashion Group Ltd, 210 Euston Road, London NW1 2DA

E-mail address: support@justfab.co.uk

I/We(*) hereby give notice that I/We(*) cancel my/our (*) contract for the supply of the following services (*) Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable

13a.2. If you cancel your VIP membership contract in accordance with Section 13a.1 then we will reimburse any Credits that remain on your account as at the date of cancellation (for more information on Credits, please see Section 5). We will make the reimbursement without undue delay, and not later than fourteen (14) days after the day on which we are informed about your decision to cancel this contract.

13a.3. Please note that if you invoke your right to cancel your VIP membership and you have already placed your first order as a VIP Member (your "Activation Order") then the following will apply: 13a.3.1 if the Activation Order has not yet been shipped to you then: (i) we are permitted by law to treat the Activation Order as cancelled, such that you and we are placed back into the position that we would have been in had you not signed up for the VIP membership, and accordingly we will refund you in respect of the price paid by you for the Activation Order; (ii) your VIP membership benefits will cease; (iii) your membership status will revert to Basic Member status; (iv) we will refund you in respect of the cancelled VIP membership; or 13a.3.2 if the Activation Order has already been shipped to you then: (i) your VIP membership benefits will cease; (ii) your membership status will revert to Basic Member status; and (iii) we will refund you in respect of the cancelled VIP membership, but reduced by an amount that is equivalent to the saving you made by ordering the relevant Products under the VIP Membership (now cancelled) as opposed to the Basic Membership (now live). For the avoidance of doubt: this course of action will apply regardless to whether you have previously been a VIP Member of JustFab and withdraw a newly concluded VIP membership.

Liability

14. Our liability

14.1. Nothing in these Terms excludes or limits our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation; and
  3. any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

14.2. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed JustFab.

14.3. We only supply JustFab for domestic and private use. You agree not to use JustFab for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.4. We are not liable for any loss or damage suffered by you as a result of your negligence whilst using JustFab.

14.5. We assume no responsibility for the content of websites or mobile applications linked to via JustFab (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites or mobile applications. We will not be liable for any loss or damage that may arise from your use of them.

14.6. Save as set out in section 14.7 below in respect of a VIP membership, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms, whether in contract, tort (including negligence) or otherwise shall not exceed £100.

14.7. In respect of a VIP membership, instead of the limit in section 14.6, your aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms whether in contract, tort (including negligence) or otherwise shall not exceed the greater of: (i) amount of the VIP membership fees paid by you for the calendar month during which the liability arose; and (ii) £100.

14.8. To the extent we have limited or excluded our liability, this shall apply in the same way to the liability of our legal representatives, employees, and authorized agents.

Your liability

14.9. If you materially or repeatedly breach any of the Terms we may immediately do any or all of the following (without limitation):

  1. issue a warning to you;
  2. withdraw your right to access/use your account;
  3. suspend or terminate your account and/or your membership;
  4. issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
  5. take further legal action against you; and/or
  6. disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

14.10. If we terminate your membership in accordance with these Terms then:

  1. all rights granted to you under these Terms shall cease;
  2. you will no longer be able to access your account or any information stored there;
  3. you will no longer be able to place orders for Products; and
  4. any Credits that you have accrued on your account will be deleted irreversibly and will not be available for your access/use.

15. Intellectual property rights

We exclusively reserve all of our intellectual property rights and they may not be used by members or third parties, either online or offline, without our written consent.

16. Reservation of right to change

We reserve the right to revise and amend these Terms and conditions (if, for example, there is a change in law or security reasons that means we need to make a change). We will provide you with at least [thirty (30)] days advance notice of such changes, unless such changes are required on shorter notice to comply with applicable law. If you do not wish to continue using JustFab following the changes to these terms and conditions, you can cancel your membership. Any use of JustFab after the expiry of the thirty (30) day notice period will be deemed acceptance by you of the changed Terms. Notwithstanding the foregoing, the Terms that applied at the time that you placed an order for Products shall still apply in respect of that past order.

17. Governing law and jurisdiction

17.1. These Terms are governed by English law. This means that your access to and use of the JustFab website, your purchase of Products, your membership, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

17.2. You may bring any dispute which may arise under these Terms to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the United Kingdom. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is within the United Kingdom.

17.3. If you are a consumer and are resident in the United Kingdom and we direct the JustFab offering to (and/or pursue our commercial or professional activities in relation to the website in) the country in which you are resident, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

18. Miscellaneous

18.1. Should individual provisions of these Terms be or become invalid in whole or in part, or should these Terms contain a gap in the provisions, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory regulations.

18.2. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Version 03/2023

Privacy Policy

Welcome to Justfab! We care deeply about privacy. We’re committed to being transparent about our privacy practices, including how we treat collect, use and protect your personal data. This privacy notice, together with the materials referred to in it, describes, among others:

  • the personal data that we collect or receive on or through:
  • the website http://www.justfab.co.uk (“Site”);
  • the Justfab mobile application (“App”);
  • other Justfab products or services; and
  • all other written or oral communications, such as email or phone, with you (together, “Services”);
  • how we use that information; and
  • the steps we take to protect that information.

We need to use your personal data, among others, to operate our business and to provide you with the Services. Please read this privacy notice carefully before using the Services. If you don’t want us to collect or use your information in the ways described in this notice, you shouldn’t use the Services.

TABLE OF CONTENTS

  1. ABOUT US
  2. CATEGORIES OF PERSONAL DATA
  3. MINORS
  4. PROCESSING PURPOSES, LEGAL BASIS
  5. HOW WE SHARE INFORMATION WITH THIRD PARTIES
  6. INTERNATIONAL DATA TRANSFERS
  7. YOUR RIGHTS AND CHOICES
  8. RETAINING YOUR INFORMATION
  9. INFORMATION SECURITY
  10. CHANGES TO THIS NOTICE
  11. HOW TO CONTACT US, DATA PROTECTION AUTHORITY, COMPLAINTS

1. ABOUT US

We are TechStyle Fashion Group Ltd, a company registered in England and Wales with company number: 08097376 and registered office at 210 Euston Road, London NW1 2DA (“we” or “us”). We operate the Services and are the data controller responsible for your personal data. Our contact details are set out in section 11.

2. CATEGORIES OF PERSONAL DATA

When you use the Services, we process the following personal data of you:

  • Registration, account setup, Service usage: When you register for our Services, we will process the following categories of information
    • your name, email address, customer ID, mailing address, billing address, delivery address, phone number, payment method, demographic information such as gender, birthday and other personal identifiers, commercial information such as order history, order ID, items purchased, size, style and product preferences, product reviews, and other unique identifiers. You are entitled to review, edit and, in certain circumstances, delete this information through your account settings.
  • Automated information: We automatically receive and record technical information from your browser or your mobile device when you use the Services
    • such as your IP address or unique device identifier, data about which pages you visit. This information is stored in log files and is collected automatically. We may combine this information with other information that we or those we work with collect about you.
    • we also collect information when you communicate with us through our customer service channels, such as by phone, live chat, web messenger and third-party customer review platforms. In compliance with applicable law and data retention policy, we record and store telephone calls and live chat transcripts when you contact us through our customer service channels. Please note we use chatbots/virtual assistants to assist with common customer service requests and questions when you initiate and interact with the live chat feature available on our Site. By using live chat, you agree to the practices described in this Privacy Notice.
    • We also automatically collect device-specific information when you use the Services, including information about the hardware model, operating system information, App version, App usage, browser information, IP address, and device identifiers. We also use session replay technology, to automatically collect and analyze information about the visitor interactions, as the use of the Site, time spent on the webpage, browser used to access to. Please note JustFab does not collect any personal information through session replay technology. For more information about cookies and similar technologies, see our Cookie Policy .
  • Analytics performance information: We use data analytics software to record information such as how often you use the App, what happens within the App, aggregated usage, performance data, app errors and debugging information, and where the App was downloaded from.
  • Transaction information: When you make a purchase, return or exchange, we collect information about the transaction, such as the product details and the date and location of the purchase, return or exchange.
  • Mobile Information: When you access our Site from a mobile device, we may receive information about your location and your mobile device, such as unique device identifiers and approximate geolocation information in accordance with your device permissions. You may use our Services without enabling location information through your device, however, this may affect some functionality available in the Services.
  • Information from third parties You may choose to connect to the Services or register a Justfab account using a third-party application, such as Facebook from which we receive personal data. We may also collect public information in order to connect with you.

3. MINORS

Protecting the privacy of children is especially important to us. The Services are not directed towards children and we do not knowingly collect personal data from children. If you are under 18 years of age, please do not use the Services. If we learn that we have collected or received personal data from anyone under 18 years of age, we will delete this information. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us as detailed in section 11.

4. PROCESSING PURPOSES, LEGAL BASIS

Processing purpose

Details regarding each processing purpose.

Legal basis

Corresponding legal basis.
Providing and improving the Services: We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, registration, account setup, Service usage, for targeted marketing, for general research and aggregate reporting. We may learn about the products and services that you’re interested in from your browsing and purchasing behaviour both through and outside the Services and may suggest potential purchases as a result. We may also contact you by telephone or other electronic channel to provide support. Processing is necessary to perform our contract governing our provision of the Services to you or we process your personal data based on our legitimate interest in personalising the Services to help you discover products and services of interest to you. We use and share your information to enable us to pursue our legitimate interests in understanding how the Services are being used, and to explore ways to improve the Services. We will ask for your consent where we need to.
Sending you transactional messages: We will process your data information to send you service-related emails or messages. Examples of service-related messages include an email address confirmation or welcome email when you register an account, a confirmation when you place order, information concerning service availability, information about changes to key Service features or functions, and correspondence with our support team. We may also contact you by telephone for transaction-related purposes or to provide support. Processing is necessary to perform our contract with you.
Sending you marketing messages: We also process your personal data to send you marketing emails or other marketing messages. You may unsubscribe at any time from marketing messages through the opt-out link included in the messages or through your account settings. If you opt out, we may still send you non-promotional emails, such as emails about our ongoing business relations. Your consent, unless we are legally entitled to send you marketing messages without your consent.
Complying with law, for compliance, fraud prevention and safety: We process and retain your personal data or share it with a third party in the following limited circumstances:
  • in response to lawful requests by public authorities,
  • to comply with a subpoena, court order, legal process, or other legal requirement; or
  • when we believe in good faith that such processing is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of our terms and conditions.
Processing is necessary to comply with our legal obligations or where we have a legitimate interest. In rare cases it may also be necessary in the public interest or to prevent loss of life or personal injury.
Defending our legal rights: We process your personal data to protect, establish, or exercise our legal rights or to defend against legal claims, including to collect a debt. Processing is based on our legitimate interest.
Future corporate activity: We may need to transfer your personal data to a third party In the context of future corporate activities, such as a sale, merger, liquidation, receivership or transfer of all or a significant portion of our business or assets. Processing is based on our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term.
To create anonymous data for research and development: We aggregate and de-personalise demographic information, so that your personal data is not revealed, in order to share aggregated demographic information with third parties, including to comply with our reporting obligations, for business or marketing reasons, or to assist third parties in understanding the Services and our business. Processing is based on our legitimate interest to analyse the reach and efficiency of our business.
Analytics performance information: We use data analytics to ensure the functionality of, and to improve, the Services. We use mobile analytics software to allow us to understand the functionality of the App on your mobile device. Processing is based on our legitimate interests, that is also beneficial for you as we use this data to improve the user experience and provide a higher quality servicer. Processing is based on our legitimate interests, that is also beneficial for you as we use this data to improve the user experience and provide a higher quality servicer.
Location information: We process your location information you provide in your profile or from your IP address or more precise information as set out in Section 2. In order to provide features and to improve and personalise the Services. For example, for internal analytics and performance monitoring, to localise content and (using non-precise location information) for marketing purposes. Certain non-precise location services, such as for security and localization of policies based on your IP or profile address, are critical for the Services to function. Processing of non-precise location information is based on our legitimate interest

5. HOW WE SHARE INFORMATION WITH THIRD PARTIES

We share your personal data with the following third parties in the following context, provided that we have a legal basis to do so or where you have expressly made such personal data public.

  • Service Providers, Consultants and Vendors
    • Performance of the contractual obligations in our terms and conditions and in order to provide the Services to you;
    • Serving our legitimate interests;
    • Protecting the personal safety and property of Justfab, its customers, or any other third party;
    • Providing or improving our Services and the safety and security of our Services, Site, and Apps including facilitating identification and authentication, targeted online and offline marketing, for general research and aggregate reporting, customization of website and application customer experiences;
    • Enabling third parties to perform services on behalf of Justfab including, but not limited to, payment processing, couriers, research, analytics, and security; to help Justfab operate, provide, and market the Services.
  • Public Authorities, Including Courts and Law Enforcement Agencies
    • compliance with a legal obligation or judicial or administrative order or in the course of judicial or administrative proceedings;
    • protecting the rights and property of Justfab and our agents, customers, and third parties including the right to enforce our terms and conditions;
  • Third Parties During A Merger:
    • Facilitating the negotiation of any kind of merger and acquisition, or dissolution, transaction, or proceeding involving sale, transfer, divestiture, or disclosure of all, or a portion of our business or assets to another company. In the event of an insolvency, bankruptcy, or receivership, personal data may also be transferred as a business asset. If another entity acquires our company, business, or assets, that entity will possess the personal data collected by us and will assume the rights and obligations regarding your personal data as described in this notice. However, before transferring the personal data, Justfab and the third party will comply with any necessary legal or administrative procedure.
  • Third-Party application providers: Third party plug-ins or add-ons may collect information about your use of the Services. For example, when you load a page on the Site that has a social plug-in from a third party site or service, such as a ‘Like’ or ‘Send’ button, you are also loading content from that third party site. These interactions are subject to the privacy practices of the third party. In addition, certain cookies and other similar technologies on the Site are used by third parties for targeted online marketing and other purposes. These technologies allow the third party to recognise your computer or mobile device each time you use the Services. Please be aware that when you use third party sites or services the terms and privacy practices of the third party will apply to your use of those sites or services. We choose and manage the third party technologies provided through the Services. However, these are third party technologies and they are subject to the third party's privacy policy. For more information, see our Cookies Policy . If you provide your personal data to third parties different privacy practices may apply to the use or disclosure of the information you provide to them. We are, in principle, not responsible for the privacy or security practices of third party sites or services, including those linked to or from the Services. We encourage you to read the privacy notices and to ask questions of third parties before you provide your personal data to them.

6. INTERNATIONAL DATA TRANSFERS

We are part of a global group of companies. When providing our Services we process your personal data in the UK, the European Economic Area (“EEA”), US and other countries in which we and our partners operate for purposes described in this notice. This includes sharing your information with TFG Holding Inc., our US parent company, and other group companies in our global group, as well as third party service providers.

When your personal data is transferred from your home country to another country, the laws and rules protecting that information in the country to which it is transferred may be different from those in the country in which you live. We will transfer your information only to those countries to which we are permitted by law to do so, and we will take steps to ensure that your information continues to enjoy appropriate protections.

6.1 Transfer Mechanisms

Whenever we transfer personal data to a third country outside of the EEA/UK, we do so on one or more of the following legal bases and transfer mechanisms:

  • Necessary to perform our contract with you. You may choose whether or not to use the Services. However, if you want to use the Services, you must agree to the terms and conditions, which set out the contract between us and you. As we use technical infrastructure in the UK, the EEA, US and other countries to deliver the Services to you, in accordance with our contract with you, we need to transfer your personal data within the UK, the EEA, to the US and to other jurisdictions as necessary to provide the Services. We can’t provide you with the Services and perform our contract with you without transferring your information in this way.

Where applicable, we rely on:

  • existing decisions by the EU Commission in which the EU Commission has stipulated that certain third countries provide for an essentially adequate level of data protection as under the GDPR (e.g. for transfer from the EEA to the UK).
  • adequacy decision by UK Secretary of State, based on Article 45 of the UK GDPR and Section 17A of the Data Protection Act 2018 - for more information, and to access the full list of countries deemed adequate to date, check here.
  • In the absence of an adequacy decision, we have also implemented appropriate transfer mechanisms to safeguard your personal data when we transfer it outside of the EEA/UK:
  • Standard Contractual Clause/Model Clauses. The European Commission has adopted Standard Contractual Clauses, also known as Model Clauses, which provide safeguards for personal data that is transferred outside of the EU/EEA. For transfers from the UK to a third country outside the UK and the EU/EEA, we will modify the Standard Contractual Clauses as required by the Information Commissioner’s Office’s guidance. To the extent the Information Commissioner’s Office in the UK will adopt a UK version of the Standard Contractual Clauses, we will rely on these to safeguard transfers. You may view the guidance on the Commission’s website, here.

If you would like a copy of the Standard Contractual Clauses, please submit a written request to the following address: TechStyle Fashion Group Ltd, Attn: General Counsel, 210 Euston Rd, London, NW1 2DA, United Kingdom.

  • Binding Corporate Rules. Some of our partners may have implemented binding corporate rules to protect your personal data during international transfers from the EEA/UK to third countries within our partner organisations.

EU-US Data Privacy Framework: TFG Holding Inc. and certain other companies in our group participate in the EU-US Data Privacy Framework ( “EU-US DPF”) and the UK Extension to the EU-US Data Privacy Framework ( “UK Extension to the EU-US DPF”) as part of our commitment to maintain high data protection standards when transferring Personal Information between European Economic Area (“EEA”) the United Kingdom and the United States. We are committed to comply with the obligations under the Privacy Framework Principles (“EU-US Data Privacy Principles”) and the UK Extension to the EU-US DPF, as set forth by the US Department of Commerce.

JustFab has certified to the U.S. Department of Commerce that it adheres to the “EU-US DPF Principles” with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-US DPF and the UK Extension to the EU-US DPF. If there is any conflict between the terms in this Privacy Policy and the EU-US DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (“DPF”) program, and to view our certification, please visit here.

In compliance with the EU-US DPF Principles, we are committed to resolve complaints about your privacy rights and the collection or use of your Personal Information transferred to the United States pursuant to the EU-US DPF Principles and UK extension as detailed in section 11.

7. YOUR RIGHTS AND CHOICES

  • Request access to your personal data in order to receive a copy of the personal data we hold about you.
  • Request correction of the personal data that we hold about you in order to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data in order to ask us to delete or remove personal data where there is not a good reason or legitimate interest for us to continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. For example, where we have a legal obligation to retain and store your personal data.
  • Request restriction of processing of your personal data in order to ask us to suspend the processing of your personal data.
  • Request the portability of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to personal data which you initially provided consent for us to use or where we used the personal data to perform a contract with or provide services to you.
  • Object to processing of your personal data if, as explained in section 4, we process your information based on our legitimate interests, and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.

Where you have provided your consent to processing of your data, you have the right to withdraw your consent at any time with effect for the future. The withdrawal of consent does not affect the lawfulness of our processing based on consent before your withdrawal.

We work with third parties to manage our ads on other sites. These third parties may use cookies or similar technologies in order to provide you with ads based upon your browsing activities and interests. If you have chosen to connect your account to an external third party application, such as Facebook, you may change your settings by changing your account settings.

8. RETAINING YOUR INFORMATION

We will retain your personal data only for as long as your account is active, as needed to provide the Services to you, or otherwise as necessary for the purposes described in this policy.

However, we may be obliged to retain your personal data due to certain legal requirements, such as for legal and/or administrative proceedings. Once the retention period resulting from these proceedings has ended, we will proceed to delete the personal data.

9. INFORMATION SECURITY

The security of your personal data is very important to us. We follow generally accepted standards to protect the information we collect and receive, both during transmission and after it is received. We maintain appropriate administrative, technical and physical safeguards to protect your information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing. This includes, for example, firewalls, encryption, password protection and other access and authentication controls. However, no method of transmission or storage is completely secure. While we strive to protect your personal data, we can't guarantee its absolute security. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you believe the security of your personal data has been compromised, please contact us as detailed in section 11. If we become aware that your information has been compromised, we will inform you in accordance with applicable law.

10. CHANGES TO THIS NOTICE

This Privacy Policy is subject to occasional revision. We will notify you of the changes by posting the changes on or through the Services, or by sending you an email about the changes, and/or by posting an update in the version notes on the App’s platform . Any changes will be effective upon the earlier of fourteen (14) calendar days following our dispatch of an email notice or fourteen (14) days following our posting of the changes on or through the Services. We encourage you to check back regularly and review any updates. If we make any material changes in the way we use your personal data, we will notify you by sending you an email to the last email address you provided to us and by posting notice of the changes on our Site.

11. HOW TO CONTACT US, DATA PROTECTION AUTHORITY, COMPLAINTS

If you have any questions or comments about this Privacy Policy, your personal data, or your choices and rights, please contact:

  • our support team:
  • our EU Data Protection Officer:
  • You also have the right to file a complaint against us with the Information Commissioner’s Office (“ICO”). The ICO is our lead supervisory authority for data protection matters. The ICO contact details are:

    Address: Water Lane, Wycliffe House Wilmslow - Cheshire SK9 5AF United Kingdom

    Email: dataprotectionfee@ico.org.uk

    Telephone: 0303 123 1113

    If you live in the EEA, you are entitled to also file a complaint with your local data protection authority. You may find details of your local authority here.

    In compliance with the EU-US DPF and the UK Extension to the EU-US DPF, JustFab commits to resolve EU-US DPF Principles-related complaints about our collection and use of your personal information. European Union and UK individuals with inquiries or complaints regarding this Privacy Policy should first contact JustFab at:

    TechStyle Fashion Group Ltd.

    Attn: Privacy Department

    Address: Water Lane, Wycliffe House Wilmslow –

    Cheshire SK9 5AF United Kingdom

    JustFab has further committed to refer unresolved EU-U.S. DPF Principles-related complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit here for more information or to file a complaint. There is no charge to consumers for calling or using this independent dispute resolution mechanism.

    Under certain limited conditions, European Union and UK individuals may be able to invoke binding arbitration before a panel to be established by the U.S. Department of Commerce, the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO).

    09/2023